Shipping & Returns

 

Lab Lovers Return Policy

 

 

 

 

 

 

RETURNS

 

Our goal is to ensure your complete satisfaction with your purchase. If you are not satisfied with your order, we’re here to help. Please review our return policy below.

 

Eligibility for Returns

 

To be eligible for a return, the following conditions must be met:

 

  1. The item must be unused, unworn, unwashed, and in the same condition that you received it.

  2. The item must be in its original packaging.

  3. Returns must be initiated within 30 days of the delivery date.

  4. Personalized or custom items (including custom print designs) are non-refundable unless they arrive damaged or defective.

 

 

 

 

 

 

DAMAGED OR DEFECTIVE ITEMS

 

We strive to provide high-quality products, but if your item arrives damaged or defective:

 

  1. Contact us at woof@hellolablovers.com within 7 days of receiving your order.

  2. Provide a description of the issue and include photos of the damaged or defective item.

  3. Upon approval, we will replace the item or issue a full refund at no additional cost.

 

 

 

 

 

 

EXCHANGES

 

We only replace items if they are defective, damaged, or if you received the wrong item. If you need to exchange an item for the same product:

 

  1. Contact us at [insert email address] to initiate the exchange process.

  2. Provide your order number and details about the issue.

 

 

 

 

 

 

NON-RETURNABLE ITEMS

 

The following items are not eligible for return or exchange:

 

  • Personalized or custom-printed items (unless defective or damaged).

  • Gift cards.

  • Clearance or final sale items.

 

 

 

 

 

 

HOW TO INITIATE A RETURN

 

To start a return:

 

  1. Email us at woof@hellolablovers.com with your order number and reason for the return.

  2. Once your return is approved, we will provide you with the return shipping address and instructions.

  3. Customers are responsible for the cost of return shipping unless the item is defective or damaged.

 

 

 

 

 

 

REFUNDS

 

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved:

 

  1. Refunds will be processed to your original method of payment.

  2. Please allow 5-10 business days for the refund to appear in your account, depending on your payment provider.

 

 

 

 

 

 

LATE OR MISSING REFUNDS

 

If you haven’t received your refund within 10 business days:

 

  1. Check with your bank or credit card provider.

  2. If you’ve done this and still have not received your refund, please contact us at woof@hellolablovers.com.

 

 

 

 

 

 

QUESTIONS?

 

All the above is legal jargon. The point is that Lab Lovers will do whatever it takes to make sure you’re happy with your purchase. Simply send an email to woof@hellolablovers.com, and we promise to make things right!