Lab Lovers Privacy Policy
Last updated: December 24, 2024
This Privacy Policy describes how Lab Lovers (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://hellolablovers.com/ (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Basic contact details: Your name, address, phone number, email.
- Order information: Your name, billing address, shipping address, payment confirmation, email address, phone number.
- Account information: Your username, password, security questions.
- Shopping information: Items you view, put in your cart, or add to your wishlist.
- Customer support information: Details you include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect through Cookies and Tracking Technologies
We automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include:
- How you access and use our Site and your account.
- Device information and browser information.
- Information about your network connection.
- Your IP address and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
- Companies supporting our Site and Services: Such as BigCommerce.
- Payment processors: Who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services.
- Online tracking technologies: Such as pixels, web beacons, SDKs, third-party libraries, and cookies, which collect information when you visit our Site, open or click on emails, or interact with our Services or advertisements.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third-Party Websites and Links.
How We Use Your Personal Information
Providing Products and Services
We use your personal information to process payments, fulfill orders, manage your account, arrange shipping, facilitate returns and exchanges, and enable you to post reviews.
Marketing and Advertising
We use your information to:
- Send marketing communications via email, text message, or postal mail.
- Show tailored advertisements for products or services through online platforms, including Meta (Facebook and Instagram).
- Create custom audiences and deliver relevant ads based on your interaction with our Site or advertisements.
We use tracking technologies, including the Meta Pixel, to collect information about your behavior on our Site and to measure the effectiveness of our advertising campaigns.
Security and Fraud Prevention
To detect, investigate, or address potential fraud, illegal activities, or malicious activity. If you use the Services and register an account, you are responsible for keeping your account credentials safe.
Communicating with You
To provide customer support and improve the Services.
Cookies and Tracking Technologies
We use Cookies and similar technologies to:
- Enhance functionality and remember your preferences.
- Conduct analytics and understand user interactions.
- Tailor services, products, and advertising to your interests, including delivering personalized ads through Meta platforms.
Most browsers accept Cookies by default. You can set your browser to remove or reject Cookies, though this may impact functionality or certain features of the Services.
To opt out of personalized advertising, you can adjust your preferences in your Meta account settings or visit www.aboutads.info/choices.
How We Disclose Personal Information
We may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Examples include:
- Vendors and Service Providers: IT management, payment processing, fulfillment, customer support, cloud storage, data analytics.
- Business and Marketing Partners: To provide services and advertise to you, including Meta for ad targeting and analytics.
- Legal Obligations: To comply with subpoenas, search warrants, or other legal requests.
- Corporate Transactions: In connection with a merger, sale, or bankruptcy.
User Rights
Opting Out of Advertising
You may opt out of personalized advertising by:
- Adjusting your ad preferences in your Meta account settings.
- Using opt-out tools such as www.aboutads.info/choices or www.youronlinechoices.eu.
Data Access and Deletion Requests
To request access to, correction of, or deletion of your personal information, please contact us via the methods provided below.
Third-Party Websites and Links
Our Site may link to third-party websites or platforms. These are governed by their own privacy policies. We are not responsible for the privacy or security of third-party sites.
Children's Data
The Services are not intended for use by children. If you believe we have collected information about a child, please contact us to request its deletion.
Security and Retention of Your Information
While we take reasonable measures to protect your information, no security is perfect. Information retention depends on factors such as account status and legal requirements.
Contact Us
If you have additional questions or require further information, please contact us via the Site or email us at support@hellolablovers.com.